PCiNeed delivers peace of mind through managed maintenance of information technology systems. As a PCiNeed client member your business has dedicated access to the 'depth and breadth’ of 100 qualified technical servicemen with the voice of one. We fully understand your mission is to be successful! Your mission-critical IT systems help you accomplish that success when managed properly.
PCiNeed Managed Services backed by our best-in-class PCiNeed Agent Network, your business is not dependant on the mission- critical IT services of one technician, but the strength of a network with a Quality of Service policy to assist in managing your systems.
Our standardized quality of service approach ensures that peace of mind through our PCiNeed® Services Suite. PCiNeed Services Suite is a comprehensive services program customized around your businesses needs to serve you better. Below are the details of our exciting program!
PCiNeed® Services Suite Overview
|PCiNeed service manual customized for your business
||Easy to access information about the most critical aspects of your information systems scalable from 2 to 200 IT assets and multiple locations.
|PCiNeed preventative maintenance checklist
||Communicated expectation of tech services performed on location including the best-in-class 15 Pt. ‘3K Mile PC Checkup.
|Online, onsite and on-the-phone customer solutions support
||Flexible access to solutions support for your line-of-business applications.
|Remote backup for encrypted data archival supporting HIPPA and Sarbanes-Oxley standards
||Reliable protection of critical data securely transferred to a remote location. Easy to restore file information.
|PCiNeed customer support vTicket
||Easy to use issue submission system to report issues and log resolutions.
|Dedicated PCiNeed Agent
||Assurance of a qualified Agent to service the location. Back-up Agent via the Agent Network provide fail-over support.
|Secure VIP access to the PCiNeed.com Superwarehouse
||Gain increased purchase power of your IT spending by saving 25% thru your online portal. Access to 15,000+ technology products at wholesale prices 24-7.
|PCiNeed Agent "Code of Conduct" Policy
||Communicated expectation of attitude and performance on location standards.
|Hosted Website and Mail maintenance
||Simplified technical management of online marketing aspects of the information systems.
|PCiNeed Incident service minutes with PCiNeed Incident roll-over®
||Increased service investment protection thru transferring unused technical support allocation to the next month.
Taking your computer network to a level of peace of mind
Added value of the PCiNeed Services Suite:
As a consumer of the PCiNeed services suite you can enjoy the added ability to streamline your technology product and support savings by more than 65%.
We make Customer Service, Your Custom Service. That’s important because we service repeated customers like yours and to understand business expectations.
This gives us the added ability to know what your business will need now. Along with the importance of your critical line-of-business applications for today’s success!
Commitment of your PCiNeed Agent Network to service your business technology needs is built on a standardized computer services approach.
"I can be assured that the quality maintenance provided the prior visit will be the same as the next time my PCiNeed Agent is onsite."
With our preventative maintenance checklist the standardized services provided by your PCiNeed Agent is clear and consistent.
"My dental offices are under the services support plan. They’re services has allowed my staff and I to focus on servicing our patients and leveraging my dedicated PCiNeed tech support team to maintain our dental technology applications."
With our PCiNeed Managed Services for Dental our technology support services extend to the line-of-business applications dental offices use for practice and image management.
"My PCiNeed agent is very courteous to my staff when explaining the status of technical issues and resolution plans."
Each one of our trained PCiNeed Agent signs a binding Code of Conduct policy which is formerly presented to each one of our client members. The Code of Conduct policy ensures a standardized level of communications and professionalism.
"One afternoon my office was having an unexpected technical issue which needed the assistance of our PCiNeed agent. Our primary PCiNeed agent was not available and the backup agent was dispatched to our office. The backup was able to fill-in and provide a timely resolution to our issue."
It is part of our PCiNeed Services Suite to provide a primary and backup agent to support every client member. This provides the needed coverage business come to expect from PCiNeed.
"The biggest value-add of our computer network is finally having our own service manual to keep up with all the configuration and password information for our systems."
One of the 1st deliverables we provide as part of being a client member is a customized service manual which includes all of the critical information about your computer network at your fingertips.